2019 APTA Private Practice Section Annual Conference Recap

2019 PPS Annual Conference Recap

The Premier Event Designed for

Physical Therapy Business Management

Thank you for stopping by the MeyerPT Booth during the

2019 PPS Annual Conference!

However, if you weren’t in Orlando and didn’t get a chance to learn more about the innovative products and show specials we had on display…

Here’s your chance…

The PPS Annual Conference strives to provide the most current business management education available to Physical Therapists and their staff working in Private Practice.

Conference speakers represent a wide variety of backgrounds, including practitioners, academics, researchers, and commercial vendors.

Keynote: Next Level Leadership          

Speaker: Ryan Estis

Ryan prepared leaders to thrive in today’s increasingly connected, competitive business environment. He challenged conventional leadership practices and explored progressive techniques and technology that pace with the evolving needs of today’s knowledge worker. As our workforce and customers evolve, the approach to effective leadership also needs to transform. Traditional command and control leadership is giving way to a more connected, collaborative and flexible approach to managing people and performance. This interactive keynote delivered new ideas, information and actionable insights that leaders can leverage immediately to drive productivity and performance. The intended outcome of this keynote was leaders who are prepared to capture employee commitment, elevate productivity and performance and drive business growth.

https://www.leadingauthorities.com/speakers/ryan-estis

Upon completion of the course, the participant could:

1. Articulate global workforce trends from our research portfolio.
2. Understand how leaders can embrace and lead change.
3. Discover four key leadership competencies for progressive leaders.
4. Describe case studies on how leading companies have built a winning work culture.

Closing Breakfast with Keynote: Customer Experience Is the New Competitive Advantage – What Works, What Doesn’t and Why it Matters More Than Ever                           

Keynote Speaker: David Avrin

You’ve done customer service. You know customer service. But there is tremendous new learning on the profound importance of how your customers—your patients and their families—EXPERIENCE doing business with you at every point of contact.

In fact, it is their perception of that experience that can make or break your patient conversion and retention.

In this keynote presentation, David Avrin delivered profound, actionable content, but with great sensitivity, humor and energy. He is the author of three books, including the upcoming: Why Customers Leave (and How to Win Them Back), and has a powerful and timely message for organizations across America and around the world.

Upon completion of the course, the participant could:

1. Recognize the changing business landscape and understand how new communication mechanisms carry both promise and danger.
2. Understand in greater depth, the “buying” decision-making process regarding accessing health services so that professionals can align their policy strategy to that of their clients/patients.
3. Understand their prospective clients/patients beyond demographic and psychographics to effectively align messaging and interactivity.
4. Outline the client/patient path along the service continuum and identify points of frustration, delay or misalignment that might cause patients to seek other providers.

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For more info on products mentioned in this article or for info on current product specials, please contact your personal MeyerPT Account Manager.

If you don’t know who your Account Manager is, please call 866.528.2144 to find out.