Leadership and CS at the 2019 PPS Conference

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And find out more about the innovative products and show specials we’re excited to share this year at PPS!

2019 PPS Annual Conference

The Premier Event Designed For

Physical Therapy Business Management
October 30 – November 2 | Rosen Shingle Creek | Orlando, FL

The PPS Annual Conference strives to provide the most current business management education available to Physical Therapists and their staff working in Private Practice.

Conference speakers represent a wide variety of backgrounds, including practitioners, academics, researchers, and commercial vendors.

Thursday, October 31, 2019

7:30 AM – 10:30 AM                

Keynote: Next Level Leadership          

Speaker: Ryan Estis

Ryan prepares leaders to thrive in today’s increasingly connected, competitive business environment. He challenges conventional leadership practices and explores progressive techniques and technology that pace with the evolving needs of today’s knowledge worker. As our workforce and customers evolve, the approach to effective leadership also needs to transform. Traditional command and control leadership is giving way to a more connected, collaborative and flexible approach to managing people and performance. This interactive keynote delivers new ideas, information and actionable insights that leaders can leverage immediately to drive productivity and performance. The outcome of this keynote will be leaders who are prepared to capture employee commitment, elevate productivity and performance and drive business growth.


Upon completion of this course, the participant should be able to:

  1. Articulate global workforce trends from our research portfolio.
  2. Understand how leaders can embrace and lead change.
  3. Discover four key leadership competencies for progressive leaders.
  4. Describe case studies on how leading companies have built a winning work culture.

Saturday, November 2, 2019         

9:15 AM – 11:00 AM

Closing Breakfast with Keynote: Customer Experience is the New Competitive Advantage – What Works, What Doesn’t and Why it Matters More Than Ever

Keynote Speaker: David Avrin

You’ve done customer service. You know customer service. But there is tremendous new learning on the profound importance of how your customers—your patients and their families—EXPERIENCE doing business 22 with you at every point of contact.

In fact, it is their perception of that experience that can make or break your patient conversion and retention.

In this keynote presentation, David Avrin delivers profound, actionable content, but with great sensitivity, humor and energy. He is the author of three books including the upcoming: Why Customers Leave (and How to Win Them Back) and has a powerful and timely message for organizations across America and around the world.

Upon completion of this course, the participant should be able to:

  1. Recognize the changing business landscape and understand how new communication mechanisms carry both promise and danger.
  2. Understand in greater depth, the “buying” decision-making process regarding accessing health services so that professionals can align their policy strategy to that of their clients/patients.
  3. Understand their prospective clients/patients beyond demographic and psychographics to effectively align messaging and interactivity.
  4. Outline the client/patient path along the service continuum and identify points of frustration, delay or misalignment that might cause patients to seek other providers.

While some of the educational content comes from proprietary sources, all information provided to attendees at the PPS Annual Conference is intended to be unbiased.

For more info on products mentioned in this article or for info on current product specials, please contact your personal MeyerPT Account Manager.

If you don’t know who your Account Manager is, please call 866.528.2144 to find out.

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