Creating a Customer Service Culture

Let’s visualize your clinic as a puzzle, and all the elements that make up your clinic are the pieces. Your services are pieces of the puzzle, one piece for physical therapy, one for massage, one for rehabilitation… you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair …

Lori Allen

Featured Presenter and Educator

How do you turn Buy-In from your patients into action

NOTE: The following, used with permission of the author, is excerpted from the Conscious Coaching Field Guide by Brett Bartholomew. This field guide is a companion piece to Bartholomew’s book, Conscious Coaching: The Art & Science of Building Buy-In, which is mentioned at the bottom of this piece. “Be practical as well as generous in your ideals. Keep your eyes on the stars, …

Brett Bartholomew

Founder of The Bridge Human Performance

Which type of injection is best for my arthritic knee?

Patients and even some non-patients often ask me: “What type of injection is best for my arthritic knee?” There are several options available to the patient. They may receive a corticosteroid injection, platelet rich plasma (PRP), hyaluronic acid (HA) or stem cell injection. The dilemma is determining which one of those is the best for relieving symptoms from osteoarthritis. A …

Dr. Kevin Wilk

Dr. Kevin Wilk

PT, DPT, FAPTA

IMG Academy Launches The TimTam Recovery Center

UFC middleweight champion Georges St-Pierre and his trainer, Firas Zahabi, were recently in Bradenton, Fla., for the grand opening of the TimTam Recovery Center at IMG Academy. The Center is the first of many planned for the United States. “TimTam together with IMG Academy aligns us with the top brands in athletics,” said Tom Pepe, managing director of TimTam. “Recovery …

Annie Parker

Nutritionist and Pro Fitness Competitor

Ten Ways to Help Your Patients Talk About Pain

Pain is one of the oldest medical complaints and even today remains the most frequent reason for which people seek care.1 There are very few in the healthcare system—chiropractors, physical therapists, dentists, nurses, physicians– who do not regularly help patients manage pain. Still, patients may neglect to talk about their pain in meaningful ways or may not even bring pain …

Tack and Floss with Dr. Kelly Starrett

Dr. Kelly Starrett discusses how to use a Tack and Floss technique to address and adjust sensitivity and specificity while using the TimTam high-power, high-velocity percussion massager, in attempts to restore blood flow, improve tissue movement and increase range of motion. Delivering over 2,000 strokes per minute, the TimTam Power Massager™ helps break down knots, increase blood flow, and release …

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Everything you need to know about Blood Flow Restriction (BFR) training

Stay up to date on the latest health and wellness topics with the new PT Aligned webinar series. From innovative treatment techniques to business best practices, the PT Aligned webinar series will provide FREE continuing education from some of Healthcare’s most respected thought leaders and researchers. Date: Thursday, July 12th at 2pm EST Cost: FREE Title: Everything you need to …

The latest concepts in Pain, a Free Webinar presented by Dr. Joseph Pergolizzi

Stay up to date on the latest health and wellness topics with the new PT Aligned webinar series. From innovative treatment techniques to business best practices, the PT Aligned webinar series will provide FREE continuing education from some of Healthcare’s most respected thought leaders and researchers. Date: Tuesday, May 29th at 2:30pm EST Cost: FREE Title: International Speaker and Pain …

The latest concepts in Pain, a Free Webinar presented by Dr. Joseph Pergolizzi

Stay up to date on the latest health and wellness topics with the new PT Aligned webinar series. From innovative treatment techniques to business best practices, the PT Aligned webinar series will provide FREE continuing education from some of Healthcare’s most respected thought leaders and researchers. Date: Tuesday, May 29th at 2:30pm EST Cost: FREE Title: International Speaker and Pain …