Follow This 9-Step Action Plan for the Health of Your Clinic

Question: Dr. Kotlar, “I want to make sure I’m doing everything right from a compliance stand-point. What do you recommend?” Answer: I am a frequent speaker at many healthcare conferences nationwide and one of the most common statements I hear attendees say is that they want to make sure they’re doing everything right. My typical response is “make compliance a …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Insurance Reimbursement and the 35% Rule

Do you collect more than 35% of your income from one insurance company? When was the last time you calculated the amount of money you collect from the insurance companies you bill the most? Many physical therapists would close down if insurance didn’t exist. Making $40 per visit is not enough. Follow this simple action plan “just in case” Blue …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Creating a Customer Service Culture

Let’s visualize your clinic as a puzzle, and all the elements that make up your clinic are the pieces. Your services are pieces of the puzzle, one piece for physical therapy, one for massage, one for rehabilitation… you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair …

Lori Allen

Featured Presenter and Educator

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

6 Steps to Educating and Closing the Cash Patient

Having a steady flow of consultations and potential new patients is the goal for every clinic, but how do you get those patients to convert to, and comply with, a treatment plan? Patient education and acceptance of a care plan are essential for increased and maintained clinic volume. The word “closing” may seem strange in discussing this process, but healthcare …

Lori Allen

Featured Presenter and Educator

WebExercises vs. Paper handouts

Are You Still Using Paper Copies For Your Patients’ Home Exercises and Stretches? Your clinic and your patients deserve better. Why? Problem: A paper copy or photocopy of a photocopy with stick figures or old images is hard to understand Solution: WebExercises® gives you or your staff the ability to quickly and easily create concise and personalized exercise programs, selecting …

Friederike Aprea

Friederike Aprea

Vice President of Marketing Strategy and Business Development at WebExercises, Inc.

The Importance of Administrative Excellence

Reach Your Maximum Potential Through Administrative Excellence I was looking at job postings recently, and one literally asked: “Do you have 6 arms and 6 legs and can do ten things at once?” If you guessed that this job description was for a front desk assistant, then you’d be right. The front desk is the nerve center of the clinic …

Lori Allen

Featured Presenter and Educator

4 Reasons to have a Billing Policy Manual

For Staff Staff members want organization and leadership. They want to work in an ethical and trustworthy atmosphere. A billing & coding policy manual creates a culture of compliance and is an extension of your mission and values. Also, if you have a staff member who is accusing the business owner of wrongdoing, a policy manual can contain the ammunition …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

What Makes a Good Leader: 5 Components of Emotional Intelligence

Whether you’re a clinic owner, team leader or you’re looking to move up within your organization, leadership is an indispensable skill – and emotional intelligence is a key component. In fact, it’s estimated that 80% of the best leaders have the five emotional intelligence qualities discussed below. But why is emotional intelligence so important? Because research confirms that leaders with …

David S. Myers

David S. Myers

PT, DPT, OCS, CIMT, ATC/L