Follow This 9-Step Action Plan for the Health of Your Clinic

Question: Dr. Kotlar, “I want to make sure I’m doing everything right from a compliance stand-point. What do you recommend?” Answer: I am a frequent speaker at many healthcare conferences nationwide and one of the most common statements I hear attendees say is that they want to make sure they’re doing everything right. My typical response is “make compliance a …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Insurance Reimbursement and the 35% Rule

Do you collect more than 35% of your income from one insurance company? When was the last time you calculated the amount of money you collect from the insurance companies you bill the most? Many physical therapists would close down if insurance didn’t exist. Making $40 per visit is not enough. Follow this simple action plan “just in case” Blue …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Creating a Customer Service Culture

Let’s visualize your clinic as a puzzle, and all the elements that make up your clinic are the pieces. Your services are pieces of the puzzle, one piece for physical therapy, one for massage, one for rehabilitation… you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair …

Lori Allen

Featured Presenter and Educator

How do you turn Buy-In from your patients into action

NOTE: The following, used with permission of the author, is excerpted from the Conscious Coaching Field Guide by Brett Bartholomew. This field guide is a companion piece to Bartholomew’s book, Conscious Coaching: The Art & Science of Building Buy-In, which is mentioned at the bottom of this piece. “Be practical as well as generous in your ideals. Keep your eyes on the stars, …

Brett Bartholomew

Founder of The Bridge Human Performance

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

6 Steps to Educating and Closing the Cash Patient

Having a steady flow of consultations and potential new patients is the goal for every clinic, but how do you get those patients to convert to, and comply with, a treatment plan? Patient education and acceptance of a care plan are essential for increased and maintained clinic volume. The word “closing” may seem strange in discussing this process, but healthcare …

Lori Allen

Featured Presenter and Educator

The Importance of Administrative Excellence

Reach Your Maximum Potential Through Administrative Excellence I was looking at job postings recently, and one literally asked: “Do you have 6 arms and 6 legs and can do ten things at once?” If you guessed that this job description was for a front desk assistant, then you’d be right. The front desk is the nerve center of the clinic …

Lori Allen

Featured Presenter and Educator

The Basics of HIPAA

Question: Dr. Kotlar, “I think I’m HIPAA compliant. I have all new patients sign my Notice of Privacy Practices form, all files are kept in a locked cabinet, we keep all patient conversations at a low level and my billing manager stays up to date by attending coding seminars. Am I HIPAA compliant?” Answer: You are on your way to …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Billing & Coding for Extremity Conditions

Question: “I treat a lot of extremity conditions. On some patients I will do soft tissue mobilization on a rotator cuff strain, therapeutic stretching on an inflamed elbow and myofascial release on a contracted and painful iliotibial band all on the same visit. If I spend approx. 45 minutes with the patient, how do I compliantly code and bill for this? …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS