Creating a Customer Service Culture

Let’s visualize your clinic as a puzzle, and all the elements that make up your clinic are the pieces. Your services are pieces of the puzzle, one piece for physical therapy, one for massage, one for rehabilitation… you get the picture. There are also pieces for your products, supplements, equipment, and so on. There are pieces for your competitive and fair …

Lori Allen

Featured Presenter and Educator

How do you turn Buy-In from your patients into action

NOTE: The following, used with permission of the author, is excerpted from the Conscious Coaching Field Guide by Brett Bartholomew. This field guide is a companion piece to Bartholomew’s book, Conscious Coaching: The Art & Science of Building Buy-In, which is mentioned at the bottom of this piece. “Be practical as well as generous in your ideals. Keep your eyes on the stars, …

Brett Bartholomew

Founder of The Bridge Human Performance

Deductibles, Co-pays & Co-insurance: Info you need to know

Deductibles Are Too High The recent increase in deductibles and co-pays has negatively affected many patients and practices. If you’re out-of-network, do you have to collect the full deductible? Is it possible to waive a portion of the co-insurance? Should you lower your fees to improve patient compliance? Let’s Discuss Fees Let’s begin by discussing fees. There are 3 factors that usually …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

6 Steps to Educating and Closing the Cash Patient

Having a steady flow of consultations and potential new patients is the goal for every clinic, but how do you get those patients to convert to, and comply with, a treatment plan? Patient education and acceptance of a care plan are essential for increased and maintained clinic volume. The word “closing” may seem strange in discussing this process, but healthcare …

Lori Allen

Featured Presenter and Educator

The Importance of Administrative Excellence

Reach Your Maximum Potential Through Administrative Excellence I was looking at job postings recently, and one literally asked: “Do you have 6 arms and 6 legs and can do ten things at once?” If you guessed that this job description was for a front desk assistant, then you’d be right. The front desk is the nerve center of the clinic …

Lori Allen

Featured Presenter and Educator

The Basics of HIPAA

Question: Dr. Kotlar, “I think I’m HIPAA compliant. I have all new patients sign my Notice of Privacy Practices form, all files are kept in a locked cabinet, we keep all patient conversations at a low level and my billing manager stays up to date by attending coding seminars. Am I HIPAA compliant?” Answer: You are on your way to …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

Billing & Coding for Extremity Conditions

Question: “I treat a lot of extremity conditions. On some patients I will do soft tissue mobilization on a rotator cuff strain, therapeutic stretching on an inflamed elbow and myofascial release on a contracted and painful iliotibial band all on the same visit. If I spend approx. 45 minutes with the patient, how do I compliantly code and bill for this? …

Dr. Kotlar

Dr. Marty Kotlar

DC, CPCO, CBCS

ALINE Insoles

New Product Alert: ALINE

We’re very proud to welcome ALINE to the list of brands available through MeyerPT. Since we are very particular about the brands and products we offer, trust us when we say ALINE’s insoles are top-quality. In fact, the products are beneficial to all — everyone ranging from elite athletes to those who exercise sporadically. Learn why ALINE’s products are a fantastic …

John Pecora

Dr. John Pecora

MeyerPT Vice President, Managing Editor, Communities and Education

Building A Practice

How To Systematically Build A Multimillion Dollar Clinic – Part 1

First my disclaimer, I’m not a physical therapist but I have built three national service companies serving over 25,000 medical practices and 500 hospitals. Two of my companies were ranked on the Inc. 500 list of America’s Fastest Growing Private Companies. I have also had the privilege of coaching a diverse group of entrepreneurs ranging from motivational and business leader …

Scott Hallman

Scott Hallman

Business Coach, Entrepreneur, Consultant, Speaker, Marketing Strategist